Insurance Answers Together: When Customers and Partners are in a Bind

October 28, 2021

In The News, Specialty


At IAT, we provide Insurance Answers Together day in, and day out. It’s how we define I.A.T. and our commitment to our customers, agents/brokers, communities, and each other. What does Insurance Answers Together mean in action? Read on for an example of how one underwriter was deemed an “Exceptionally Spectacular Insurance Professional” (peep the t-shirt).

MGA:                                    One General Agency, Oklahoma

INSURANCE:                       Package General Liability and Property Policy for an Apartment Complex

ANSWER:                            IAT Specialty, Binding

One General called IAT Underwriter Claire N. about a complicated piece of business that had to be written ASAP. A prior market pulled out unexpectedly, and it turns out, the insured’s main agent contact was out on leave. Quickly, Claire worked with One General to find a solution for the risk. Our agent partner was able to get the insured’s quote out in the nick of time and ended up choosing IAT to safeguard their property.


After working closely with One General on IAT’s Unity Property pilot, Claire and our partner were in a rhythm to quickly trouble-shoot a solution. The                                          agent was so appreciative of Claire’s quick and thoughtful work, they sent her a t-shirt commemorating her efforts (pictured below) deeming her an                                                “Exceptionally Spectacular Insurance Professional.”

Claire N

The agent added, “Claire is an excellent underwriter to work with. She came through in a clutch situation where another carrier fell short. She is always                                        patient, kind and listens to me explain a situation before deciding what course to take.”

IAT Insurance Group is a privately owned, specialty insurance company providing property, casualty, and surety products for niche markets. IAT goes to market through eight business units – Commercial Transportation, Specialty, Programs, Inland Marine, Excess Casualty Mid-Market, Reinsurance, Surety and Management Liability. The IAT Insurance Group companies are rated A- “Excellent” by A.M. Best.